You both can create a thread in our donation support forum by clicking here. Please make sure to follow the format listed at the top of that page.
From there, the management team will work with you to see if your perks can be returned.
Hello, I would just like to go ahead and update this for the two of you, your ranks will not transfer because the only ranks that transferred were from last version of Flame due to a loss of buycraft history from any version prior to that. Unless you also bought a rank last version of flame.